OIT Frequently Asked Questions

Help Desk Usage

• How do I use the OIT Online Help Desk system?
• How do I request access to IT systems for a new employee or for myself?
• How do I download the TeamViewer software for OIT assistance?

Email

• How do I add another user's mailbox to my Outlook 2010 or Outlook 2007?
• How do I access the Public Folders in my Outlook 2010?
• How do a create a new archive folder in Outlook 2010?

Phones

• How do I use the voice mail system?

• How can I set up an internal conference call on our phone system?

Intranet Services

• How do I use HACUs ownCloud storage web site?
• How can I send or receive very large files from outside of HACU?
• How do I use the Pandion instant messaging client?
• How do I connect an instant messaging client to our IM server?
  

Printers

• How do I add my four digit printer code to use the Konica WEST and EAST color printers in the SA office?

Desktops

• How do I change security settings in Internet Explorer?